Terms of Service

1. Acceptance of Terms

By accessing or using the Lumiva Health website, creating an account, completing an assessment, submitting an order, or using any related service, you agree to these Terms of Service and any additional terms presented in connection with a particular service.

If you do not agree to these Terms, you should not use the applicable Lumiva Health services.

2. Eligibility

You must meet the eligibility requirements applicable to the services you request. Certain services or products may be subject to age, geographic location, health information, professional review, availability, or other requirements.

Completing an assessment, creating an account, selecting a plan, or submitting an order does not by itself guarantee eligibility for any particular service, product, recommendation, or treatment.

3. Account Responsibilities

When creating or using a Lumiva Health account, you agree to provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account. You should promptly notify us through the Contact Us page if you believe your account has been accessed or used without authorization.

You may not create or use an account on behalf of another person unless you are legally authorized to do so.

4. Health Assessments

Lumiva Health may provide online assessments that request information concerning your health, weight, goals, lifestyle, medications, health history, and related matters.

You are responsible for providing complete and accurate information to the best of your knowledge. Inaccurate or incomplete information may affect the usefulness or appropriateness of information, recommendations, or services presented to you.

Completing an online assessment does not guarantee eligibility for any particular product, treatment, plan, or service.

5. Health and Medical Services

Certain portions of the Lumiva Health website may provide general health or weight management information. Website content intended for general informational purposes is not a substitute for individualized professional medical advice, diagnosis, or treatment.

Where clinical or medical services are made available, eligibility, diagnosis, prescribing, treatment, and other clinical decisions must be made by appropriately qualified or licensed healthcare professionals as required by applicable law.

Commercial, administrative, technical, or website functionality does not replace independent professional clinical judgment.

Individual health and weight management experiences vary, and Lumiva Health does not guarantee any particular result, amount of weight change, or health outcome.

6. Plans, Orders, and Pricing

Available plans, prices, billing frequency, and other material purchase information will be presented during the applicable selection or checkout process before an order is completed.

Availability, plan features, prices, and services may change from time to time. The information presented during the applicable checkout process governs the particular order being submitted, subject to these Terms and any additional terms disclosed at that time.

We may decline, cancel, or require additional review of an order where reasonably necessary because of eligibility, availability, inaccurate information, suspected misuse, payment issues, legal requirements, or other operational reasons.

7. Shipping and Delivery Information

If an order requires physical delivery, you are responsible for providing accurate recipient, telephone, shipping address, postal code, state or regional, and country information.

Product availability and delivery eligibility may depend on geographic location, applicable requirements, service provider availability, and other conditions.

Submission of a shipping address does not guarantee that a particular product or service can be delivered to that location.

Estimated shipping or delivery information, when provided, is an estimate unless expressly stated otherwise.

8. Payments

When live payment processing is made available, payment transactions may be processed by one or more third-party payment providers.

You agree to provide accurate payment and billing information and to authorize applicable charges that are clearly disclosed before completion of your purchase.

Additional payment provider terms and privacy practices may apply to payment transactions processed through third-party services.

9. Recurring Plans

If Lumiva Health offers a recurring or subscription-based plan, the applicable billing frequency, recurring amount, cancellation terms, and other material conditions will be disclosed before enrollment.

Recurring billing will apply only where a user has affirmatively enrolled in a plan that clearly provides for recurring charges.

10. Cancellations and Refunds

Cancellations, refunds, and related requests are subject to the applicable Lumiva Health Refund and Cancellation Policy and any additional terms disclosed before purchase.

Certain products, services, fulfilled orders, professional services, or other items may have different cancellation or refund limitations where permitted by applicable law.

11. Communications

By providing contact information, you authorize Lumiva Health and service providers acting on its behalf to communicate with you regarding your account, assessment, orders, requested services, security matters, or customer support.

Marketing communications, where used, may be subject to additional consent and opt-out requirements under applicable law.

12. Acceptable Use

You may not misuse the website or services, interfere with their operation, attempt unauthorized access, circumvent security measures, submit fraudulent or misleading information, abuse another person's account, or use Lumiva Health in violation of applicable law.

13. Intellectual Property

Lumiva Health website content, branding, designs, graphics, text, software, and other materials may be protected by copyright, trademark, and other intellectual property laws.

Such materials may not be copied, reproduced, distributed, modified, or commercially used without authorization except where permitted by applicable law.

14. Third-Party Services

Lumiva Health may rely on third-party providers for services such as authentication, hosting, database infrastructure, communications, payment processing, delivery, and other operational functions.

Your interaction with certain third-party services may also be governed by the terms and privacy policies of those providers.

15. Service Availability

We may modify, suspend, restrict, or discontinue website features or services where reasonably necessary.

Availability of particular products, plans, features, or services may depend on geographic location, eligibility, service provider availability, technical conditions, legal requirements, and other factors.

16. No Guaranteed Results

Health, lifestyle, and weight management outcomes vary among individuals.

Testimonials, examples, illustrations, educational materials, or descriptions of possible progress should not be interpreted as guarantees that you will experience the same or any particular result.

17. Disclaimer

Except as expressly required by applicable law, the website and general informational content are provided on an "as available" basis.

General website information should not be relied upon as a substitute for individualized advice from an appropriately qualified healthcare professional.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, practices, technologies, or applicable requirements.

Updated Terms will be posted on this page with a revised "Last updated" date.

19. Contact

Questions regarding these Terms may be submitted through the Lumiva Health Contact Us page.