Privacy Policy

1. Introduction

Lumiva Health respects your privacy and is committed to protecting personal information collected through our website and services.

This Privacy Policy describes the types of information we may collect, how that information may be used, how it may be shared, and the choices that may be available to you.

2. Information We Collect

Depending on how you use Lumiva Health, we may collect information such as:

• Name and contact information
• Email address and account information
• Phone number
• Shipping and billing address
• Information submitted through health assessments
• Height, weight, goals, lifestyle, health history, medications, and related information
• Order and transaction information
• Communications with our support team
• Device, browser, IP address, and website usage information

3. Health Information

Some Lumiva Health services may ask you to provide information relating to your health, medications, health history, weight, lifestyle, or health and weight management goals.

Such information may be collected and used where appropriate for providing, supporting, improving, or administering the services you request and as otherwise permitted by applicable law.

Please provide only information that is reasonably necessary for the services or support you are requesting.

4. How We Use Information

Information may be used to:

• Create, authenticate, and maintain your account
• Provide assessments and personalized experiences
• Process, administer, and fulfill orders
• Maintain shipping and delivery information
• Provide customer and account support
• Communicate with you about requested services or orders
• Maintain website security and prevent misuse
• Improve our services and user experience
• Comply with applicable legal and regulatory obligations

5. Service Providers

We may use third-party service providers to support website hosting, authentication, database infrastructure, payment processing, communications, analytics, security, order fulfillment, delivery, and other operational functions.

These providers may process information as necessary to perform services on our behalf or as otherwise permitted by applicable law and their respective agreements and policies.

6. Payment Information

When payment processing is enabled, payment card and related payment information may be collected and processed directly by a third-party payment processor.

When third-party payment processing is used, Lumiva Health does not intend to store complete payment card numbers on its own application servers. Payment information may instead be handled according to the payment processor's security practices, terms, and privacy policies.

7. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to maintain sessions, remember preferences, support authentication and security, and understand how the website is used.

Browser settings may allow you to control or remove certain cookies or stored information. Disabling certain technologies may affect the operation of some website features.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, administer accounts and orders, maintain appropriate records, comply with legal obligations, resolve disputes, and enforce agreements, subject to applicable law.

10. Your Privacy Choices

Depending on where you live and applicable law, you may have rights concerning access, correction, deletion, portability, restriction, objection, or other processing of your personal information.

Privacy requests may be submitted through the Lumiva Health Contact Us page. Certain requests may require reasonable identity verification before they can be completed.

11. Children

Lumiva Health services are not intended for children unless a particular service expressly states otherwise and all applicable consent and legal requirements have been satisfied.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, technologies, or legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

13. Contact Us

Questions, concerns, or requests concerning this Privacy Policy or your personal information may be submitted through our Contact Us page.